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FAQ




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Abrasives

Do you offer a tape or glue to rejoin or reseam broken belts?TOGGLE

No. The adhesive that holds the tape to the belt is a special epoxy that is proprietary. It has a typical shelf life of one to two years once applied. After that you can expect to notice belts to begin falling apart at the seams.

How can I reduce loading of my abrasives while sanding?TOGGLE

A very easy and helpful solution to belt loading is a "rubber cleaning stick" (ask our sales rep for information). This rubber-based stick, item #'s BS99116 & BS99801, is held against the loaded belt as it is running. The rubber pulls out trapped sanding residue impacted between the abrasive grains, thus increasing the belt life.

Is there an easier way to sand contoured or profiled shapes?TOGGLE

This problem can be easily remedied with KLINGSPOR's Mac Mop. This wheel consists of hundreds of small abrasive strips bonded to a strong epoxy core. Typical applications include the sanding of turned wood parts, scuff sanding of sealer coats, satin finishing of metal parts, mold sanding and sanding of virtually any profile. Mac Mops are available in two sizes: 10" x 2" and 10" x 4" and in grits ranging from 80 to 180. They are best used on a motor with at least a 3/4" diameter spindle and operate at between 1100 rpm and 3000 rpm.

None of the belts you list fit my machine. Do you offer custom belt sizes?TOGGLE

YES. We do offer Belts in just about any size. You will need to call in to our customer service department (800.228.0000) for a custom size quote. You will need to know the size of the belt you need. If you are not sure, there are one of two ways to measure.
  1. You can measure an existing belt by laying it flat, measuring the width, then the length and multiplying the length by 2, or cutting it and measuring the overall length.
  2. You can take a string and wrap it around the machine in the normal position the belt would be in and then measure the string.
Custom belt orders usually take 3 to 4 business days to manufacture and ship out.

What grading reference system does Klingspor abrasives use?TOGGLE

F.E.P.A. - "Federation of European Producers of Abrasives." Normally used to describe a European grading system for abrasive grain to differentiate it from the US A.N.S.I. system. Products graded to the F.E.P.A. system have the letter "P" prior to the grit designation. Another grading system is C.A.M.I., which is, "Coated Abrasives Manufacturers? Institute." A trade association composed of US coated abrasive manufacturers.

What is the best product for sanding wood, metals, stone, glass, etc.?TOGGLE

The recommended abrasive varies depending on the material being sanded. For ALUMINUM, CAST IRON, CHROME, & STEEL the best product would be Alumina Zirconia for rough grinding and Aluminum Oxide for general purpose grinding and finishing. Silicon Carbide is sometimes used for final finishing. For WOOD the best product is Aluminum Oxide for general purpose sanding. Alumina Zirconia can be used for planing operations and Silicon Carbide is often used when working with particle board. For GRANITE or other stone material we recommend Silicon Carbide almost exclusively. Usually ground wet to reduce dust and eliminate burning.

What is the difference between "open coat" and "closed coat"?TOGGLE

Open Coat is a coated abrasive product in which the abrasive grain covers approximately 50% to 70% of the coated side surface. Helps to retard loading of sticky or gummy materials such as softwoods or paint. Closed-coat is better for sanding metal and wood finishes but clogs easily with sawdust.

What is the difference between Silicon Carbide, Aluminum Oxide, Stearate, and Aluminum Zirconia?TOGGLE

Alumina Zirconia: A high-performance alloyed abrasive formed by Zirconia deposited in an Alumina matrix. An alloy of Aluminum Oxide and Zirconium Oxide. Designed for heavy duty stock removal for metal and wood, with self-sharpening characteristic. Belts are normally blue in color. It normally works well for grinding stainless steel, spring steel, titanium and other hard metals and for dimensioning wood.
Aluminum Oxide: An abrasive made by fusing the mineral bauxite. A very strong and tough abrasive. The most commonly used abrasive for wood and metal. Normally brown or reddish-brown in color. Usually it is best suited for sanding metals, wood and solid surface.
Zinc Stearate: A dry lubricant added to the surface of coated abrasives (usually sheet or disc goods) which prevents loading of soft materials such as paint and other finishes. Normally white-gray in color.
Silicon Carbide: An abrasive made from coke and silica sand. Very sharp and hard abrasive. Used for sanding softwoods, painted or otherwise finished surfaces, rubber, plastic, non-ferrous metals and other types of materials. Cuts very well under light pressure. Normally black in color. It is primarily used for sanding glass, plastics, rubber, ceramics, solid surface materials and non-ferrous metals.
Garnet: A very sharp grain that cuts very quickly when new. It fractures quickly, keeping it sharp. it is perfect for sanding wood end grains or for final finish sanding of wood. Garnet has a very good price point.

What is the difference between the Bargain Box, the premium, and the economy belts?TOGGLE

In the premium you get our best backing material, while in the bargain box you can get several different backings but all are still cloth aluminum oxide. The Economy belts have a more pliable backing than the premium belts and they are still aluminum oxide and you get a consistent quality each and every time.

What product do you recommend for shaping the deep contours in wooden chair seats?TOGGLE

You could use a fiber disc, angle grinder flap wheel, or flap disc on a right angle grinder for the actual cutting. That would be the quickest. Also depending on how deep you need to go, probably start with 60 or 80 grit and then adjust up or down based on removal rate.

What products does KLINGSPOR offer in waterproof sandpaper?TOGGLE

Usually products that have been chemically treated to be waterproof (i.e. they will often have a WP or "waterproof" designation on backing) and all our polyester backed products which are inherently waterproof. Please check with our customer service for more information to best choose the right product for your application.

When sanding surfaces, how many grits can I skip in a run?TOGGLE

We recommend you never skip more than one grit as you work up through a grit sequence. When you do, you overwork the finer grit by asking it to remove a scratch it is not designed to remove. This can result in burning of the work piece, belt and lower abrasive life.

You offer two sizes in a 3x9 pump sleeve. How can I measure mine to know which 3x9 I have? (The following method also applies to custom pump sleeves sizes.)TOGGLE

There are two sizes of 3x9 pump sleeves. One is for an American drum and the other is for a drum made in China. Pump sleeves are measured like a belt. You can measure an existing sleeve by doing the following: lay the sleeve flat, measure the overall length, and then the width multiplied by 2. If you don't have a sleeve, you can wrap a string around the outer (metal) part of the drum and measure the string.

Clubs

I'm a club member and wish to receive a club discount on your website. How can I make certain I do receive that discount?TOGGLE

Check with your club president to confirm your club has submitted a roster to us and that your name was included. Once you have confirmed that we have your club's information, establish a login with us by visiting My Account located at the top of the home page. If you already have a login, simply click Login at the top of the home page. The login process should occur before entering into the checkout process. You can however login after adding items to your shopping cart and the prices of club related discounts will be effective.

What is the club discount program and how does my club participate in the program?TOGGLE

This program is a great way to help woodworkers across the country save money on products that are already being purchased and also to help promote our great sanding product to your club members. We also have a Club Listing on our website. If you would like for your Club to be listed please let me know and there will be a link added to go to your site from ours. Some other benefits include:
  • 10% discount on all non-powered merchandise in our catalogs (**Discounts do not apply to items already discounted in catalog**)
  • Regular mailings of our most up-to-date catalogs, monthly newsletter via email, donations for raffles (twice a year)
  • Expert advice on sanding applications and problems

Please feel free to call Pam Barden anytime with questions on how to get your club or guild started. Her number is 1-800-228-0000 ext.3711, Fax at 1-800-872-2005 or email her.

Drum Sanding

How do I keep my paper from burning & clogging while sanding with my drum sander?TOGGLE

Heat is the main culprit that causes clogging. The best way to remedy some of this is to make light passes and use a belt cleaning stick periodically to remove any built up particles in the abrasive. Dust build-up can also contribute to abrasives clogging and burning. Using a good dust collection with at least 1,000 cfm is ideal, as drum sanders produce a tremendous amount of dust that needs to be extracted. A shop vac just won't handle the amount dust that is created. A side note - Be sure to have decent filtration (30 micron or better) on any dust system you may use.

Why can you not use a shop roll for drum sanding?TOGGLE

The shop rolls are too flexible and will stretch out from the heat on a drum sander, which would translate into wrinkles and binding of the paper.

Finishing

Do you offer any finishes that are considered food safe?TOGGLE

We have several options that will work when a food safe finish is required.

The color came out differently on my project than the color on the can, color chip, or sample in the store did. What can I do?TOGGLE

The piece of wood in the store was a different species or wood, or the grain and density was different. You should always test the stain prior to applying it to your project. Try adjusting the color by adding a stain that is a different color, or by reapplying the stain and not wiping off the excess if it is too light. You may need to thin the stain some to achieve a lighter color.

What are the VOC shipping regulations on finishes?TOGGLE

Complete Volatile Organic Compound (VOC) limits can be found at www.issa.com/vocsum. The states that have VOC limits are as follows: California, Conneticut, Delware, Maine, Massachusetts, Maryland, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Northern Virginia, & Washington D.C.

Why is the color of the stain uneven on my project?TOGGLE

The problem could be the wood grain, density of the wood, or glue has gotten on the surface of the wood.

Web Related

Do I need an account to order from www.woodworkingshop.com?TOGGLE

You do not need a password to shop online with us. You can setup a username and password. If you have forgotten your password, you can request we email it to you. By setting up a username and password, you have the convenience of your address and phone being pre-filled during the first checkout phase. Without a username and password, you would manually fill that information in. You can also edit and update your account information.

Do you accept Pay Pal?TOGGLE

Sorry, but at this time we do not accept Pay Pal as a form of payment. We accept Visa, MasterCard, Discover, and American Express via our online, mail-in, phone-in, faxed, or retail store transactions. We accept checks or money orders for both mail-in orders and store transactions. We do not accept CODs. For security reasons we only accept gift certificates by phone at 800-228-0000 or at one of our North Carolina retail locations during normal business hours.

Do you charge sales tax on orders that are placed on your website?TOGGLE

Because we have retail locations in North Carolina, if you reside in North Carolina, you will have to pay sales tax on your purchases with us. Sales tax is calculated on the total including shipping and handling if that applies. If you reside outside of the state of North Carolina, you are not required to pay sales tax.

Do you offer MSDS information online for specific products?TOGGLE

Yes, we have a section called Woodworking Scoop that contains extra information regarding woodworking related topics. You'll find Woodworking Scoop on our left hand menu towards the bottom of the home page underneath "Around the Shop." Once you visit that page, click on the Downloads' section and there you will find MSDS sheets for download.

Do you offer videos related to woodworking on your website?TOGGLE

Yes, we have a section called Woodworking Scoop that contains extra information regarding woodworking related topics. You'll find Woodworking Scoop on our left hand menu towards the bottom of the home page underneath "Around the Shop." Once you visit that page, click Videos.

Do you ship outside the United States?TOGGLE

Yes. We have several countries and regions already setup for online orders but if you don't see yours during checkout you will need to contact us at Ph. 001-828-327-7263 to place an order or email us for shipping charges and additional information. *Note - For security reasons we do not accept orders via email.

How do I change my email address?TOGGLE

Go to www.woodworkingshop.com/unsubscribe.aspx and enter your old email address then your new email address in the designated areas and click "Change Email" or if you have a login you can login and select "My Account" and update your email address here.

How do I unsubscribe from emails that I receive?TOGGLE

Go to www.woodworkingshop.com/unsubscribe.aspx and enter your email address in the designated area then click "Unsubscribe" or if you have a login you can login and select "My Account" and update your email and mail preferences here.

What are your shipping charges for orders?TOGGLE

We're proud to offer a flat rate shipping & handling charge within the continental United States. The $7.99 flat rate shipping charge can be selected on orders with item(s) that do not exceed the standard parcel shipping size and weight limits pre-determined by us and our carriers. When this option is selected, your order will be shipped via a carrier of our choice decided at the time of fulfilling your order. If you require or prefer UPS or FedEx, we have, as an option, a flat rate charge of $10.99 for UPS or FedEx ground shipping provided the item(s) ordered does not exceed the standard size and weight limits of UPS or FedEx. For items that exceed these limits an additional shipping and handling charge will be applied to the order. All other shipping methods will be calculated based on the size, weight and the shipping guidelines of the carrier selected. Expedited shipping such as Next Day, Second Day, or Three Day deliveries will typically be shipped the same day provided the order is received before 2 p.m. Eastern Standard Time and it is during a normal business day, excluding holidays. Hawaii and Alaska standard shipments go USPS Priority or Parcel Post and is calculated based on the shipper's guidelines. For international orders, we offer several options that will appear when applicable. If an incorrect shipping method is selected or insufficient shipping and handling charges are applied to an international order the customer will be contacted to authorize payment for the appropriate charges. You may also call us toll-free at 800-228-0000 or email for exact shipping and handling quote. Outside of the U.S. you will need to call in and speak to one of our Customer Service representatives at 001-828-327-7263.

When placing orders on your website, is my information protected?TOGGLE

We take your privacy seriously, regardless if you shop online, by phone or in our retail locations. Our website checkout is encrypted for your protection as well as any sensitive payment information that we receive with any order placed. You have the option to opt-out of catalog mailings or email promotions during the checkout process. We ask for your telephone number only to have a means of contact regarding your order if an issue arises.