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Klingspor's Woodworking Shop Help Section

Sales Tax

Important Tax Exempt Message Please Read before Placing Order

Urgent Sales Tax Information Please read thoroughly

Please read before going any further or you may find nonrefundable charges at the end of your order that you weren't expecting! Once an online order is placed - SALES TAX CHARGES - will not be removed or refunded! Are you or your company sales tax exempt? If so, please do NOT proceed any further with placing your online order. Read about the following changes below.

How to Submit Tax Exemption or Make an Inquiry on Status

Due to recent changes and regulations, Klingspor's Woodworking Shop has changed its Sales Tax Policy. If you or your company are Sales Tax Exempt and you have NOT submitted your Exemption Certificate for application to your account within the last year, please send a copy to salestax@klingsporcorp.com before proceeding any further. If your certificate has NOT been received and applied to your account, you will be charged NONREFUNDABLE sales tax on your order. This applies to ALL customers within the United States as we currently meet NEXUS requirements to collect and remit sales tax in 32 states.

If you have NOT submitted an updated copy of your certificate or provided us with your Certificate of Exemption within the last year, please confirm that your information did make the transition over to the new system. You can confirm your exemption status by sending an email with your name, address, and phone number to salestax@klingsporcorp.com.

How Long Does the Process Take

As we are experiencing a high volume of certificates being turned in, please allow 24-48 hours for processing Monday - Thursday. Those turned in during an observed Holiday or during Weekend Hours (Friday - Sunday) will be addressed upon return to work, as the accounting offices will be closed.

Important Ordering Info

If you choose to place items in your cart before your exemption is applied to your account, you will have to empty your cart, log out, and start again for the order to be tax exempt.

Avoid Nonrefundable Sales Tax

Funds for ALL online orders are collected at the time the order is placed! If you choose to proceed to checkout and place your order before you have received confirmation from our Accounting Department that your exempt status has been applied to your account, you will be charged NONREFUNDABLE SALES TAX on this order and ALL future orders until this requirement has been met.

Thank you for your help with this transition!

States that we do and don't collect sales tax

Due to changes in the law concerning remote sellers by many states, we are required to collect and remit sales tax in certain states. For orders shipped to any of the following states, sales tax will be applied to your order. Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin

International Customers

Our international customers may call us @ 001-828-327-7263. Our international fax line is 001-828-327-4634.

Item Pricing

Most items are the same price in our stores, catalog, or online store. Occasionally sales or promotions will be run exclusively for a store, catalog, or online store only. KLINGSPOR'S Woodworking Shop reserves the right to change pricing at any time.

Online Privacy

We take your online privacy seriously. Our website checkout is encrypted. Any information we collect from you during the checkout process is used solely to process your order. You have the option to opt-out of catalog mailings or email promotions during the checkout process. We ask for your telephone number only to have a means of contact regarding your order if an issue arises.

This website uses the Google Analytics tool to help analyze shopping patterns and promotional effectiveness on this site. The tool uses a commonly used method called "cookies" to collect site movement information used to analyze which pages was visited on the site. This information is solely used by Klingspor's Woodworking Shop for traffic analytic purposes only.

Payment Methods

We gladly accept Visa, MasterCard, Discover, American Express, and Klingspor's Woodworking Shop supplied Gift Cards via our mail-in, phone-in, faxed, or retail store transactions. We are very proud to announce that we now accept PayPal for online purchases ONLY. Checks and money orders are accepted for mail-in orders and retail store transactions only. We do not accept CODs.

Shipping

FAST SHIPPING & DELIVERY - We're proud to offer a flat rate shipping charge within the continental United States. The $9.99 flat rate shipping charge can be selected on orders with item(s) that do not exceed the standard parcel shipping size and weight limits pre-determined by us and our carriers. When this option is selected, your order will be shipped via a carrier of our choice decided at the time of fulfilling your order and will typically ship within 1 to 2 days from time order is placed.

*VERY IMPORTANT* - Many orders that are under 15lbs will ship via US Postal Service -PLEASE confirm whether your ship to address can accept postal deliveries. If not, then you must select UPS or FEDEX only for your shipping method.

If you require UPS or FedEx, we have, as an option, a shipping charge of $19.99 for UPS or FedEx ground shipping provided the item(s) are in stock and that orders do not exceed the standard size and weight limits of UPS or FedEx. As an added benefit, the $19.99 shipping charge will also move your order up to leave our building the same day if placed before 3pm.

For items that exceed these limits an additional shipping charge will be applied to the order. All other shipping methods will be calculated based on the size, weight and the shipping guidelines of the carrier selected. Expedited shipping such as Next Day, Second Day, or Three Day deliveries will typically be shipped the same day provided the order is received before 3 p.m. Eastern Standard Time and it is during a normal business day, excluding holidays.

Hawaii and Alaska standard shipments will ship USPS Priority or Parcel Post and are calculated based on the shipper's guidelines. For international orders, we offer several options that will appear when applicable. If an incorrect shipping method is selected or insufficient shipping charges are applied to an international order the customer will be contacted to authorize payment for the appropriate charges. You may also call us toll-free at 800-228-0000 or Contact Us for exact shipping quote.

Accounts & Passwords

You do not need a password to shop online with us. You can setup a username and password. If you have forgotten your password, you can request we email it to you. By setting up a username and password, you have the convenience of your address and phone being pre-filled during the first checkout phase. Without a username and password, you would manually fill that information in. You can also edit and update your account information.

Setup Username/Password

Reset Password

Edit/Update Account

Returns

Contained in your order will be a packing slip invoice and on the back of that invoice, there are instructions for returning products. If you no longer have your invoice, there is a form for returning products.

Download the Product Return Form

Order Form

We have an order form for you to download and print if you wish to mail-in an order to us.

Download the Order Form

Shipping Maps

STILL HAVE ANY QUESTIONS?

800-228-0000
Contact Us

Please note that emails are answered Monday-Friday 8 a.m. - 4 p.m. Eastern Standard Time (excluding holidays). Emails will be answered within two business days of receiving (excluding holidays). Urgent matters such as order changes are best dealt with by calling our toll-free number 800-228-0000.

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