This is an optional enhancement to the Shaper Origin upon point of purchase. It does not extend the warranty.
Shaper Pro Care is designed for any Origin users who want additional support with Origin. Users who purchase Shaper Pro Support will have access to:
- Live phone support (English only; M-F 9:00 am-5:00 pm Pacific Time)
- Hot Swap program, reducing the possibility of lost revenue during tool replacement
About the Shaper Pro Care Hot Swap
One feature of the Shaper Pro Care Support Package is our Hot Swap return policy. If a Pro Care user runs into an issue with their tool that the Support team is unable to resolve in the field, that user can exchange the tool for a replacement unit instead of waiting for their tool to be fixed and then returned to them.
With Hot Swap, our fulfillment center will ship a replacement tool immediately, limiting any potential downtime on your project.