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Klingspor's Woodworking Shop Help Section
Due to changes in the law concerning remote sellers by many states, we are required to collect and remit sales tax in certain states. For orders shipped to any of the following states, sales tax will be applied to your order. Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin
Our international customers may call us @ 001-828-327-7263. Our international fax line is 001-828-327-4634.
Most items are the same price in our stores, catalog, or online store. Occasionally sales or promotions will be run exclusively for a store, catalog, or online store only. KLINGSPOR'S Woodworking Shop reserves the right to change pricing at any time.
We take your online privacy seriously. Our website checkout is encrypted. Any information we collect from you during the checkout process is used solely to process your order. You have the option to opt-out of catalog mailings or email promotions during the checkout process. We ask for your telephone number only to have a means of contact regarding your order if an issue arises.
This website uses the Google Analytics tool to help analyze shopping patterns and promotional effectiveness on this site. The tool uses a commonly used method called "cookies" to collect site movement information used to analyze which pages was visited on the site. This information is solely used by Klingspor's Woodworking Shop for traffic analytic purposes only.
We gladly accept Visa, MasterCard, Discover, American Express, and Klingspor's Woodworking Shop supplied Gift Cards via our mail-in, phone-in, faxed, or retail store transactions. We are very proud to announce that we now accept PayPal for online purchases ONLY. Checks and money orders are accepted for mail-in orders and retail store transactions only. We do not accept CODs.
FAST SHIPPING & DELIVERY - We're proud to offer a flat rate shipping charge within the continental United States. The $9.99 flat rate shipping charge can be selected on orders with item(s) that do not exceed the standard parcel shipping size and weight limits pre-determined by us and our carriers. When this option is selected, your order will be shipped via a carrier of our choice decided at the time of fulfilling your order and will typically ship within 1 to 2 days from time order is placed.
*VERY IMPORTANT* - Many orders that are under 15lbs will ship via US Postal Service -PLEASE confirm whether your ship to address can accept postal deliveries. If not, then you must select UPS or FEDEX only for your shipping method.
If you require UPS or FedEx, we have, as an option, a shipping charge of $19.99 for UPS or FedEx ground shipping provided the item(s) are in stock and that orders do not exceed the standard size and weight limits of UPS or FedEx. As an added benefit, the $19.99 shipping charge will also move your order up to leave our building the same day if placed before 3pm.
For items that exceed these limits an additional shipping charge will be applied to the order. All other shipping methods will be calculated based on the size, weight and the shipping guidelines of the carrier selected. Expedited shipping such as Next Day, Second Day, or Three Day deliveries will typically be shipped the same day provided the order is received before 3 p.m. Eastern Standard Time and it is during a normal business day, excluding holidays.
Hawaii and Alaska standard shipments will ship USPS Priority or Parcel Post and are calculated based on the shipper's guidelines. For international orders, we offer several options that will appear when applicable. If an incorrect shipping method is selected or insufficient shipping charges are applied to an international order the customer will be contacted to authorize payment for the appropriate charges. You may also call us toll-free at 800-228-0000 or Contact Us for exact shipping quote.
Accounts & Passwords
You do not need a password to shop online with us. You can setup a username and password. If you have forgotten your password, you can request we email it to you. By setting up a username and password, you have the convenience of your address and phone being pre-filled during the first checkout phase. Without a username and password, you would manually fill that information in. You can also edit and update your account information.
Contained in your order will be a packing slip invoice and on the back of that invoice, there are instructions for returning products. If you no longer have your invoice, there is a form for returning products.
We have an order form for you to download and print if you wish to mail-in an order to us.
STILL HAVE ANY QUESTIONS?
Please note that emails are answered Monday-Friday 8 a.m. - 4 p.m. Eastern Standard Time (excluding holidays). Emails will be answered within two business days of receiving (excluding holidays). Urgent matters such as order changes are best dealt with by calling our toll-free number 800-228-0000.