Shipping & Returns
Contained in your order will be a packing slip invoice and on the back of that invoice, there are instructions for returning products. If you no longer have your invoice, there is a form for returning products. Download the Product Return Form
FAST SHIPPING & DELIVERY - We're proud to offer a flat rate shipping charge within the continental United States. The $9.99 flat rate shipping charge can be selected on orders with item(s) that do not exceed the standard parcel shipping size and weight limits pre-determined by us and our carriers. When this option is selected, your order will be shipped via a carrier of our choice decided at the time of fulfilling your order.
*VERY IMPORTANT* – Many orders that are 9lbs or less will ship SUREPOST – UPS to US Postal Service, then be delivered to your ship to address via the USPS. PLEASE confirm whether your ship to address can accept postal deliveries. If not, then select UPS or FEDEX only for your shipping method.
If you prefer to use UPS or FedEx, we have, as an option, Expedited Select ground shipping available. Provided the item(s) ordered does not exceed the standard size and weight limits of UPS or FedEx. For items that exceed these limits, an additional shipping charge will be applied to the order. All other shipping methods will be calculated based on the size, weight, and shipping guidelines of the carrier selected. Express Expedited Shipping such as Next Day, Second Day, or Three Day deliveries will typically be shipped the same day provided the order is received before 3 p.m. EST, ordered items are in stock, and it is during a normal business day, excluding holidays. Hawaii and Alaska standard shipments go USPS Priority or Parcel Post and are calculated based on the shipper's guidelines. For international orders, we offer several options that will appear when applicable. If an incorrect shipping method is selected or insufficient shipping charges are applied to an international order the customer will be contacted to authorize payment for the appropriate charges. You may also call us toll-free at 800-228-0000 or Contact Us for an exact shipping quote.